About order method
(1) Register as a member
The online store provides products only for customers who introduce them.
When registering as a memberMembership rulesPlease check carefully before registering.
(2) Log in to the site
If you have already registered as a member, please enter your registered email address and password and log in.
* Only members can purchase.
If you are not completed, please register as a member from the "New Member Registration" page.
(3) Put the product in the cart
If you find the product you want to purchase, select the size, etc. and click the "Put in the cart" button.
(4) Transition to a shopping cart
When a product is added to the cart, click the "Look at the Cart" button or the "To Purchase Procedure" button. Transition to a shopping cart. If you want to continue shopping, click the "Continue Shopping" button.
(5) Check the products in the shopping cart
Please check the products and quantities in the shopping cart and click the "To the purchase procedure" button.
(6) Input / confirm your order
Enter the payment method and delivery time, and click the "Go to the next" button. Check the contents of the input, and if you make a mistake, click the "Confirm order" button.
(7) Completion of your order
Once your order is completed, we will send you an "order completion email" to your registered e -mail address. Please check if the email has arrived and check the order described in the email.
We are sorry, but please note that we do not accept orders by phone.
For inquiries, please contact us by email.
(1) Credit card
You can use VISA, Master, American Express.
The number of payments is only in lump -sum payment.
The order price will be deducted from the designated account based on the membership rules of each credit card company.
(2) Security code
Security code is a 3 or four -digit number different from the card number.
By entering this number, you can use your credit card payment online with more peace of mind.
* Please note that security code is not your PIN.
* Depending on the card company, security code may not be listed. Sorry to trouble you, but please contact the card issuer.
About the number of delivery days
The order you ordered will be delivered by Yamato Transport.
Credit card: After confirming the card company, it will usually be shipped within 5 business days. (The ones listed on each product page are the same as the product page.)
* Depending on the order of set products and assortments, and stock status of the product, the date may be received to ship the product.
If you have a request for the delivery date, please fill in the remarks column when ordering.
The delivery time can be specified below.
8:00 to 12:00, 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, 19:00 to 21:00)
* Depending on the area, you may not be able to follow the desired delivery date and time zone.
* Depending on traffic conditions and weather, it may not be possible to deliver it on the specified delivery date and time zone.
* Delivery to Okinawa Prefecture may be marine transport (ship service). Please note that it may take longer than normal delivery.
After one week without contact, we may cancel your order. If the expiration date of the food is short -term, there is a possibility that the expiration date will be exceeded during the storage company storage, but please note that alternative products cannot be provided.
about shipping cost
It depends on the delivery source, delivery destination, product size, courier type (refrigerated flight, etc.).
Product delivery source, product size, and Takkyubin type are calculated based on the delivery fee of Yamato Takkyubin. Please check the actual shipping fee when ordering the product.
Yamato fare tableHere
About return / exchange
Due to the nature of the product, we cannot accept returns in principle because of fresh food. please note that.
Before the order is confirmed, please consider the order contents on the product page.
If you have any questions about the product, please contact us below.
The quality of the product is made to be thorough, but we will replace it if there is any hindrance, damage, or dirt of quality, or if the delivered product is different from the ordered item.
If the product content is different or there is a problem with the quality, please contact our shop within 3 days from the arrival of the product.
We will bear the return and shipping fee of defective products.
We have prepared for the ceremonial occasion that is indispensable for gifts. (Womental celebration, marriage celebration, childbirth celebration, childbirth celebration, gifts, celebration, celebration, thanks, thanks, gifts, middle -year -old, year -old, funeral, funeral homes, memorial service, rewards for law)
You can select a gifts, such as gifts such as gifts, celebration of childbirth, gifts, and gifts such as gifts and year -end gifts.
About membership registration
By registering as a member, you will be able to shop at the online store.
For membership registration, it is necessary to enter the referral management number from the referral as an introduction from the member.
* From the viewpoint of security, please refrain from posting the member number in a place where an unspecified number of people can view it on SNS etc.
If you do not want to be referred to a member, please contact us below.
If you are introducing a member, please tell your partner your membership number.
The membership number must be confirmed in the "Details of Account" column on My Page.
* Member numbers are reflected after our staff performs collation work. Please note that it will not be reflected immediately after registration.
* You can make your own orders immediately after applying for membership registration.
About ID and password
The login ID on this site will be the email address registered when registered as a member.
In addition, the password is an 8-12 characters mixed with half -width alphanumeric characters.
For the withdrawal procedure, please tell us that you want to withdraw from the inquiry form.
After confirming the email, we will take the withdrawal procedure.
About reservation sales
There is also a product that accepts reservation sales just before the product starts.
Please note that if the product cannot be provided after making a reservation, it may be canceled.